bo111 Privacy Policy —
How We Protect Your Data
At bo111, your personal data belongs to you. This Privacy Policy explains in plain terms what information we collect, why we collect it, how it is used, how it is stored, and what rights you have over it. We are committed to handling your data with transparency, security, and respect.
Introduction
This Privacy Policy ("Policy") describes how bo111 ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "the user") who access or use the bo111 website, mobile-optimised interface, gaming services, sportsbook, live casino, and all related features and tools available at bo111.io.
bo111 takes the privacy and security of your personal data seriously. We are committed to maintaining the highest practicable standards of data protection and to complying with applicable privacy laws in the jurisdictions in which we operate. This Policy is incorporated by reference into the bo111 Terms & Conditions, and by registering an account or using any part of the bo111 platform, you confirm that you have read and understood this Policy in full.
If you have any questions about this Policy or about how bo111 handles your personal data, please contact our Data Support team at [email protected]. We aim to acknowledge data-related enquiries within 48 hours and to provide a full response within 10 business days.
Data We Collect
bo111 collects two broad categories of personal data: information you provide directly when you interact with the platform, and information generated automatically through your use of the platform. The specific data points collected are described in the table below.
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, gender, national ID or passport number | Account verification (KYC), age restriction enforcement |
| Contact Data | Email address, mobile phone number, residential address | Account communications, withdrawal processing, fraud prevention |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history, deposit and withdrawal records | Payment processing, AML compliance, withdrawal verification |
| Technical Data | IP address, browser type and version, device type, operating system, screen resolution, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths, in-game behaviour | Responsible gaming monitoring, personalisation, service improvement |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Targeted promotions (only where consent is given) |
How We Collect Your Data
bo111 collects personal data through the following channels and mechanisms:
- Direct Submission: Information you provide when registering your account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in promotional activities.
- Automated Technologies: Data collected automatically when you access the bo111 platform, including via cookies, web beacons, pixel tags, session recording tools, and server log files. See Section 7 for more detail on cookies.
- Payment Processors: Transaction confirmation data shared by payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard when you make a deposit or withdrawal.
- Identity Verification Partners: Data returned from third-party KYC and identity verification services when we submit your identity documents for verification as part of the account opening or enhanced due diligence process.
- Fraud and AML Screening Services: Risk signals and screening results provided by anti-money laundering and fraud detection partners as part of our compliance obligations.
- Publicly Available Sources: In limited circumstances, we may cross-reference publicly available information (such as sanctions lists or politically exposed persons databases) to fulfil our compliance obligations.
How We Use Your Data
bo111 uses the personal data we collect for the following purposes. Each purpose is linked to one or more lawful bases for processing, which are described in Section 5.
- Account Administration: Creating, maintaining, and managing your bo111 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Payment Processing: Processing deposits, withdrawals, and internal transfers, reconciling transactions, and managing payment disputes or chargebacks in coordination with payment providers.
- Legal and Regulatory Compliance: Fulfilling our obligations under applicable anti-money laundering regulations, responsible gaming requirements, and any applicable legal obligations including responding to court orders and regulatory enquiries.
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, bonus abuse, collusion, and other forms of platform misuse. Monitoring login patterns and IP addresses to protect your account.
- Responsible Gaming: Monitoring your play patterns to identify potential signs of problem gambling behaviour, applying deposit limits, time-outs, and self-exclusion measures, and providing responsible gaming alerts where appropriate.
- Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and improving the quality of our support services through interaction analysis.
- Marketing Communications: Sending you personalised promotional offers, bonus notifications, and platform news by email or SMS where you have opted in to receive such communications. You may withdraw your marketing consent at any time.
- Platform Improvement: Analysing aggregated usage data to improve the design, functionality, game catalogue, and performance of the bo111 platform.
Legal Basis for Processing
bo111 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are as follows:
- Contractual Necessity: Processing that is necessary for the performance of the contract between you and bo111 — for example, creating and managing your account, processing your deposits and withdrawals, and settling bets.
- Legal Obligation: Processing required to comply with applicable laws and regulations — for example, conducting identity verification and KYC checks, maintaining financial records, and responding to lawful requests from competent authorities.
- Legitimate Interests: Processing carried out in pursuit of bo111's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming oversight — provided that such interests are not overridden by your fundamental rights and freedoms.
- Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Data Sharing and Disclosure
bo111 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
- Payment Processors: We share financial transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard strictly for the purpose of processing your deposits and withdrawals.
- Identity Verification Providers: We share identity document data with KYC service providers for the purpose of verifying your identity and age as required under our operating standards.
- Fraud and AML Service Providers: We share transaction and behavioural data with anti-fraud and anti-money laundering screening services as part of our compliance and risk management obligations.
- Game Content Providers: Limited technical session data (such as session tokens) is shared with game studio partners including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe solely to enable the delivery of their games on the bo111 platform.
- Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, regulators, courts, or other competent authorities where we are required to do so by applicable law or by a valid legal order.
- Professional Advisors: We may share data with lawyers, auditors, and accountants on a confidential basis where necessary for the conduct of our business and in connection with the provision of professional services.
Cookies and Tracking Technologies
bo111 uses cookies and similar tracking technologies to operate the platform effectively, to enhance your user experience, and to collect analytical data that helps us improve our services. The following types of cookies may be active on the bo111 platform:
- Strictly Necessary Cookies: These cookies are required for the platform to function correctly. They maintain your session state, store authentication tokens, and enable core platform features. These cookies cannot be disabled without preventing you from using the platform.
- Functional Cookies: These cookies remember your preferences — such as your preferred language, time zone display setting, and game lobby layout — so that you do not need to reconfigure them on each visit.
- Analytical Cookies: These cookies collect aggregated, anonymised data about how users interact with the platform — including pages visited, session durations, and click paths — to help us identify areas for improvement.
- Responsible Gaming Cookies: These cookies track session duration and activity metrics to enable the delivery of responsible gaming alerts, session time reminders, and reality checks in accordance with your account settings.
You may control non-essential cookies through your browser settings. Disabling analytical or functional cookies may reduce the quality of your experience on the platform but will not prevent you from accessing core features.
Data Retention
bo111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Rationale |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML compliance, dispute resolution, legal obligations |
| Financial Transaction Data | 7 years from transaction date | Financial record-keeping and regulatory requirements |
| KYC Documents | Duration of account + 5 years post-closure | AML regulations and identity verification audit trail |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Analytical & Usage Data | 24 months (aggregated) | Platform improvement and responsible gaming monitoring |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing; deleted upon opt-out |
When retention periods expire, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised data that can no longer identify any individual may be retained indefinitely for statistical and analytical purposes.
Your Rights Over Your Data
As a bo111 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with your registered username and a description of your request. We will respond within 10 business days.
Data Subject Rights
Your Rights Under bo111's Privacy Policy
bo111 is committed to honouring your data rights promptly and transparently. Here is a plain-language summary of each right and how to exercise it.
Right of Access
You may request a copy of all personal data bo111 holds about you. We will provide this in a structured, machine-readable format within 10 business days of your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact [email protected] with the relevant details and supporting evidence.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under AML and financial regulations.
Right to Restriction
You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved or where processing is unlawful but you prefer restriction over deletion.
Right to Portability
Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your data in a portable, structured format so it can be transferred to another service.
Right to Object
You have the right to object to processing based on our legitimate interests or for direct marketing purposes. We will cease processing for marketing immediately upon receipt of your objection.
Data Security
bo111 implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The key security measures in place include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and the bo111 platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to all connections including the login page, account pages, deposit and withdrawal interfaces, and live game sessions.
- Data Encryption at Rest: Sensitive personal data stored in bo111's systems — including identity documents, payment account references, and financial records — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within bo111's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of access required to perform their specific role. All internal access is logged and subject to periodic review.
- Network Security: bo111's infrastructure is protected by firewalls, intrusion detection systems, and continuous security monitoring. Automated alerts notify the security team of any anomalous activity patterns.
- Payment Data Standards: bo111 does not store full card numbers on its servers. Payment card data is handled by PCI DSS-compliant payment processors. bo111 stores only tokenised payment references.
- Security Testing: bo111 conducts regular penetration testing and vulnerability assessments of its platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.
Minors and the 21+ Policy
The bo111 platform is strictly intended for use by individuals aged 21 years and above. bo111 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and accounts found to belong to individuals under 21 will be immediately closed and all associated data will be deleted in accordance with applicable legal obligations.
If you believe that a minor has registered an account on the bo111 platform or has provided personal data to us, please contact us immediately at [email protected]. We will investigate and take appropriate action, including the deletion of any data collected from individuals under the minimum age requirement, as quickly as practicable.
Third-Party Links and Services
The bo111 platform may contain references to or integrations with third-party game content providers, payment processors, and identity verification services. While bo111 carefully selects its third-party partners and requires them to maintain appropriate data protection standards under contractual data processing agreements, bo111 is not responsible for the privacy practices of these third parties in their capacity as independent data controllers.
Game content delivered by studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may involve the transmission of limited session data to the respective studio's servers for the purpose of game delivery and fairness certification. This is governed by the applicable studio's own data processing terms, which bo111 reviews and incorporates into its partner agreements.
bo111 does not control and is not responsible for the content, privacy policies, or data practices of any third-party services that may be referenced on this platform. Users are encouraged to review the privacy policies of any third-party service they interact with independently of the bo111 platform.
Updates to This Privacy Policy
bo111 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When material changes are made to this Policy, bo111 will notify registered account holders via the email address on file and will post a prominent notice on the platform prior to the changes taking effect.
The version number and effective date displayed at the top of this Policy indicate the currently applicable version. You are encouraged to review this Policy periodically. Continued use of the bo111 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must stop using the platform and may request account closure as described in the bo111 Terms & Conditions.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bo111 handles your personal data, please contact our Data Support team using the details below. All data-related enquiries are handled by dedicated staff with appropriate training in data protection obligations.
- Email: [email protected] — please use the subject line "Privacy Enquiry" so your message is routed to the correct team.
- Live Chat: Available 24 hours a day, 7 days a week via the bo111 platform. Live chat is the fastest way to reach our support team for urgent data concerns.
- Response Time: We acknowledge data enquiries within 48 hours (Bangladesh Standard Time, UTC+6) and aim to provide a full response within 10 business days. Complex requests involving large volumes of data may take up to 30 days.
- Escalation: If you are not satisfied with the outcome of your data enquiry, you may escalate your concern in writing to [email protected] with the subject line "Data Complaint — Escalation". bo111 will conduct an internal review and provide a final written response within 15 business days.
Six Ways bo111 Protects Your Data
Our approach to data privacy is built on six core principles that guide every decision we make about your personal information.
End-to-End Encryption
All data in transit is protected by 256-bit SSL/TLS encryption. All sensitive data at rest is secured with AES-256 encryption, including identity documents and financial records.
Minimal Data Collection
bo111 collects only the data strictly necessary to operate the platform, verify your identity, process payments, and meet legal obligations. We do not collect data speculatively.
No Data Selling
bo111 does not sell, rent, or trade your personal data to any third party for commercial advertising purposes. Your data stays within the bo111 platform ecosystem.
Defined Retention Limits
Every category of data is assigned a clear retention period. When that period expires, data is securely deleted or anonymised — we do not keep data longer than necessary.
Full User Control
You retain the right to access, correct, export, restrict, or delete your personal data at any time. Marketing preferences can be updated or withdrawn instantly through your account settings.
GDPR-Aligned Practices
Although bo111 primarily serves the Bangladesh market, our data practices are aligned with internationally recognised GDPR principles — transparency, purpose limitation, and data minimisation.
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