bo111 Terms & Conditions —
Your Agreement with the Platform

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User , "you") and bo111 ("the Platform", "we", "us", "our"). By accessing or using any part of the bo111 platform — including the website, mobile-optimised interface, game catalogue, sportsbook, live casino, or any related service — you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation.

If you do not agree to any part of these Terms, you must not register an account, make a deposit, or use any service offered on the bo111 platform. Continued use of the platform following any amendment to these Terms constitutes acceptance of the revised version.

Eligibility

To register and maintain an account on bo111, you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout the life of your account:

• You must be at least 21 years of age. bo111 strictly enforces the 21+ age restriction and will request age verification documents from any account holder at any time.
• You must be a natural person and not a corporation, trust, partnership, or other legal entity.
• You must not be a resident of any jurisdiction in which participation in online gambling is prohibited by applicable law.
• You must not be listed on any self-exclusion register or have previously been permanently excluded from the bo111 platform.
• You must have the legal capacity to enter into a binding agreement under the laws applicable in your place of residence.
• You must not be acting on behalf of any other person or as an agent, nominee, or proxy for any third party.

bo111 reserves the right to verify eligibility at any time and to request supporting documentation — including government-issued photo identification, proof of address, and proof of payment method ownership — before processing any withdrawal or honouring any bonus claim.

Account Registration

Each individual is permitted to hold exactly one registered account on the bo111 platform. The creation of multiple accounts by the same individual — whether under the same or different personal details — constitutes a breach of these Terms and will result in the closure of all associated accounts and the forfeiture of any balances held within them.

When registering your account, you must provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your registration details and must notify bo111 of any changes by contacting player support at [email protected]. Providing false, misleading, or incomplete registration information is a breach of these Terms.

• Username must be unique and must not impersonate any other person or entity.
• Your registered email address must be active and accessible; it is used for account verification, password recovery, and official communications.
• Your password is personal to you. You must not share your login credentials with any third party. bo111 will never ask for your password via email, live chat, or telephone.
• You are responsible for all activity that takes place under your account, whether or not it was authorised by you. If you suspect unauthorised access, contact support immediately.

Deposits and Payments

bo111 accepts deposits in Bangladeshi Taka (BDT) and Indian Rupee (INR) via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank transfer, City Bank transfer, BRAC Bank transfer, Visa, and Mastercard. Additional payment methods may be made available from time to time and will be communicated on the platform.

The minimum deposit amount is ৳500. There is no maximum single deposit limit imposed by bo111, though individual payment providers may apply their own transaction limits. All deposits must be made from a payment account or instrument registered in your own name. bo111 does not accept deposits from third-party payment sources.

• Deposits are credited to your bo111 account balance upon confirmed receipt of funds. Standard processing time for bKash, Nagad, and Rocket is under 60 seconds for verified accounts.
• Bank transfer deposits may take up to 24 hours to credit depending on the processing times of the relevant banking institution.
• All deposit transactions are subject to standard anti-money laundering screening. bo111 reserves the right to delay or decline any deposit where there is a reasonable suspicion of fraudulent or suspicious activity.
• Currency conversion (where applicable between BDT and INR) is applied at the rate displayed at the time of the transaction. bo111 does not charge a currency conversion fee, though your payment provider may apply one.
• bo111 does not accept deposits made with funds borrowed specifically for the purpose of gambling, including credit card cash advances or personal loans taken out for this purpose.

Withdrawals

Withdrawals may be requested by any account holder whose account has been fully verified in accordance with the KYC requirements described in Section 3. Withdrawal requests submitted by unverified accounts will be held pending completion of the verification process.

The minimum withdrawal amount is ৳1,000. Withdrawals are processed to the same payment method used for the most recent deposit, except where that method does not support withdrawals, in which case bo111 will contact the account holder to arrange an alternative. bo111 does not process withdrawals to third-party accounts under any circumstances.

• Standard withdrawal requests are processed within 24 hours of submission for verified accounts in good standing.
• Withdrawals to bKash, Nagad, and Rocket typically credit within 1–4 hours of processing.
• Bank transfer withdrawals may take 1–3 business days depending on the receiving bank's processing schedule.
• bo111 reserves the right to request additional documentation before processing any withdrawal above ৳50,000 or where the transaction pattern is flagged by our compliance screening systems.
• Any bonus funds that have not met the applicable wagering requirements prior to withdrawal will be forfeited from the withdrawal amount.

Bonuses and Promotions

bo111 offers a range of bonuses and promotional offers to new and existing account holders from time to time. All bonuses are subject to the specific terms attached to each individual offer, which are published on the relevant promotional page and must be read alongside these general Terms.

• Bonuses are credited to the bonus balance of your account and are subject to wagering requirements before any derived winnings may be withdrawn. The applicable wagering requirement will be stated in the specific offer terms.
• Only one bonus may be active on your account at any given time unless the specific offer terms expressly state otherwise.
• Bonuses are not transferable between accounts and have no cash value until all applicable wagering requirements have been met.
• bo111 reserves the right to amend, suspend, or withdraw any promotional offer at any time, with or without prior notice, provided that any bonus already credited to a player's account will not be retroactively removed unless fraud or abuse is detected.
• Players who are found to be exploiting bonus offers — including through matched betting from a single IP address, use of multiple accounts, or any coordinated strategy designed to extract bonus value without genuine play — will have their bonuses voided and may have their accounts suspended.
• Welcome bonuses and first-deposit promotions are available to new accounts only and may not be claimed more than once, even if a player closes and reopens an account.

Betting Rules

All bets placed on bo111 are subject to the specific rules applicable to the relevant product — sports betting, live casino, slots, or instant games. These product-specific rules are available within the relevant section of the platform and form part of this agreement.

• A bet is not confirmed until it has been accepted by the bo111 system and a bet reference number has been generated. Bets submitted during system downtime or communication errors are not guaranteed to be accepted.
• In the event of a technical error affecting the display of odds or game outcomes, bo111 reserves the right to void the affected bets and return stakes to account balances.
• bo111 reserves the right to impose stake limits on any market, event, game, or account at its sole discretion.
• Suspected manipulation of sporting events, including match-fixing, spot-fixing, or any form of corruption, will result in immediate voiding of all bets on the affected event and referral to relevant authorities.
• In the event of a dispute regarding the outcome of a bet, the bo111 system record shall be the definitive reference. Players may raise disputes via the support channel within 7 days of the event outcome being settled.
• Cricket betting markets covering BPL, IPL, T20 World Cup, ICC fixtures, and Bangladesh Tigers international matches are subject to specific cricket betting rules published within the sportsbook section.

Responsible Gaming

bo111 is committed to providing a safe, fair, and responsible gaming environment. We recognise that for a small number of players, gambling can become problematic, and we take our responsibility to support those players seriously. The following responsible gaming tools are available to all bo111 account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their account. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period.
• Session Time Reminders: Players may set session duration alerts that notify them of elapsed playing time at configurable intervals.
• Time-Out: Players may request a short-term account suspension of between 24 hours and 6 weeks. During a time-out, the account cannot be used to deposit, bet, or claim bonuses.
• Self-Exclusion: Players who wish to take a longer break may request self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. Self-exclusion requests are honoured immediately and cannot be reversed for the duration of the chosen period.
• Reality Checks: Players may enable periodic on-screen reminders displaying the duration of the current session and the net result of play during that session.

For more detailed guidance on responsible gaming tools and resources, please refer to the bo111 Responsible Gaming page, which forms part of this agreement and is incorporated herein by reference.

Prohibited Conduct

The following activities are strictly prohibited on the bo111 platform. Engaging in any of the following will result in immediate account suspension, forfeiture of balances, and where applicable, reporting to the appropriate authorities:

• Registering more than one account, whether under your own name or under any other identity.
• Providing false, fabricated, or altered identity documents during the account registration or KYC verification process.
• Using the platform to launder money or to process funds derived from any unlawful activity.
• Employing any automated software, bot, script, or artificial intelligence tool to place bets, interact with games, or otherwise use the platform in a manner not available to standard human users.
• Exploiting bugs, glitches, or software errors in any game or platform feature for financial gain. Any winnings derived from a known or exploited technical error will be voided.
• Colluding with other players to manipulate the outcome of any game, tournament, or sporting event.
• Sharing account credentials with third parties or permitting third parties to operate your account.
• Using the platform from a jurisdiction where online gambling is expressly prohibited and providing false location information to circumvent regional restrictions.
• Engaging in any form of harassment, abuse, or threatening behaviour toward bo111 staff or other platform users.

Intellectual Property

All content on the bo111 platform — including but not limited to the bo111 brand name and logo, website design, software, game content, graphics, text, imagery, data, and compiled information — is the proprietary intellectual property of bo111 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the bo111 platform for your personal, non-commercial entertainment purposes only. This licence does not permit you to: copy, reproduce, distribute, or publish any part of the platform; modify or create derivative works from any platform content; reverse-engineer, decompile, or disassemble any software used on the platform; or use bo111 trademarks or branding in any manner without prior written consent.

Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe remains the intellectual property of the respective studio and is licensed to bo111 for deployment on the platform. All rights are reserved by the respective rights holders.

Limitation of Liability

To the fullest extent permitted by applicable law, bo111 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage, or any other commercial loss.

bo111 does not warrant that the platform will be available at all times without interruption or error. Scheduled and unscheduled maintenance, technical failures, or circumstances outside bo111's reasonable control may result in temporary unavailability. bo111 will make reasonable efforts to restore service as quickly as practicable in the event of an outage.

Nothing in these Terms shall limit or exclude bo111's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Privacy and Data

bo111 collects, processes, and stores personal data in accordance with its Privacy Policy, which is published on the platform and incorporated into these Terms by reference. By registering an account and using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

bo111 uses your personal data for the following primary purposes: account administration and verification; processing deposits and withdrawals; detecting and preventing fraud and money laundering; communicating promotional offers where you have opted in to marketing communications; and complying with any applicable legal or regulatory obligations.

• bo111 does not sell your personal data to third parties for commercial purposes unrelated to the operation of the platform.
• bo111 may share your data with identity verification providers, payment processors, and fraud detection services strictly for the purpose of operating the platform.
• You have the right to request access to, correction of, and in certain circumstances deletion of, the personal data bo111 holds about you. Requests should be sent to [email protected].

Account Suspension and Closure

bo111 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, where it has reasonable grounds to believe that any of the following has occurred or is likely to occur:

• A breach of any provision of these Terms.
• Suspected or confirmed fraudulent activity, including identity fraud, payment fraud, or bonus abuse.
• Suspected or confirmed money laundering or the use of the platform in connection with any unlawful financial activity.
• Failure to complete KYC verification within the required period following a withdrawal request.
• The account holder is found to be under the age of 21, regardless of the information provided at registration.
• A legal obligation requiring bo111 to close the account, including instructions received from a court, regulator, or law enforcement authority.

Where an account is closed for reasons other than a breach of these Terms — for example, at the player's own request — any remaining real-money balance will be returned to the player via their verified withdrawal method within 5 business days, subject to any applicable compliance checks. Bonus balances that have not met wagering requirements are not returned upon account closure.

Players who wish to close their own account voluntarily may do so by contacting support at [email protected]. bo111 will process voluntary closure requests within 48 hours of receipt.

Amendments to These Terms

bo111 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, bo111 will provide reasonable notice to registered account holders via the email address on file or via a prominent notice on the platform prior to the changes taking effect.

Minor amendments — including corrections to typographical errors, clarifications that do not alter the substantive rights or obligations of either party, or updates required by changes in applicable law — may take effect immediately upon publication without prior notice.

Your continued use of the bo111 platform after any amendment to these Terms has taken effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the platform and may request closure of your account in accordance with Section 13.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms, the operation of the bo111 platform, or any transaction on your account, you may contact the bo111 support team through the following channels:

• Email: [email protected] — responses within 24 hours for standard queries; urgent matters are prioritised.
• Live Chat: Available 24 hours a day, 7 days a week, directly within the bo111 platform interface.
• Support Hours: Bangladesh Standard Time (BST, UTC+6) — all hours, every day of the year.

For formal complaints, please submit your complaint in writing to [email protected] with the subject line "Formal Complaint" and your registered account username. bo111 will acknowledge formal complaints within 48 hours and provide a full written response within 10 business days of receipt.